Frequently asked questions

Hit the "JOIN" button and fill in your details like email, password, and a few more basics. You'll receive a verification email straight away; just click the link inside and you're ready to play.

No worries! Simply click "Sign In" and then select "Forgotten Password". We'll send a recovery link to your inbox so you can set a new one in seconds. You can also reach out to us at [email protected] and our team will take it from there.

Absolutely. Head to your "My Account" page, select "Add Currency", and pick your preferred option from the drop-down menu. Simple as that.

Each player can only hold one account at Falcon. If you need help accessing yours, our support team is always on hand.

Completely. We use industry-standard encryption to keep your information secure at all times. Your privacy isn't just a priority—it's a given!

Absolutely. Falcon partners exclusively with certified, responsible gaming providers. Every game comes with the required Random Number Generation certification, so you can play with full confidence.

Go to your profile and click the "Documents" tab. Files must be under 2MB and in one of the following formats: pdf, gif, jpeg, jpg, bmp, png or tif. Once uploaded, we'll review them as quickly as possible. You can check the verification status anytime from the same tab.

Yes, and we fully support that choice. You can set a self-exclusion period directly from your profile, or contact our Support Team via LiveChat or at [email protected]. They're available 24/7 and will handle everything promptly.